Term and Conditions

At ThermaGear, we’re committed to providing outdoor enthusiasts, adventure seekers, and cold-weather professionals with reliable heated apparel that delivers exceptional performance in challenging conditions. These Terms and Conditions outline our mutual responsibilities and help ensure a seamless experience from browsing to delivery and beyond.

1. Acceptance of Terms

By accessing and using heatedsockssale.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our Site immediately.

2. User Responsibilities and Account Security

2.1 Account Registration

While browsing our heated apparel collection doesn’t require an account, creating an account enables faster checkout and order tracking. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current personal information
• Notifying us immediately of any unauthorized account use

2.2 Prohibited Activities

You agree not to:

• Use the Site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the Site’s functionality or other users’ experience
• Use automated systems to extract data without permission

3. Products and Services Description

3.1 Product Information

ThermaGear specializes in premium heated apparel including:

• Battery heated jackets and vests
• Heated gloves and glove liners
• Heated socks and sock liners
• Heated base layers and shirts
• Complementary cold-weather accessories

3.2 Product Availability

All products are subject to availability. We make reasonable efforts to display accurate stock levels, but cannot guarantee availability. If an item becomes unavailable after ordering, we will notify you promptly and provide refund options.

3.3 Product Specifications

We strive to provide accurate product descriptions, images, and specifications. However, minor variations in color or design may occur. Product performance may vary based on usage conditions and battery life.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive email confirmation with tracking information once your order ships.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

4.4 Shipping Information

Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment

Free Shipping: Available for orders over $50 via EMS – 15-25 business days after shipment

Note: We ship worldwide excluding some Asian countries and remote regions. Delivery times may vary due to customs processing.

5. Returns, Exchanges, and Refunds

5.1 Return Eligibility

You may return or exchange items within 15 days of delivery if:

• The product is unused, unworn, and in original packaging with all tags attached
• The item is defective or damaged upon arrival
• You received the wrong item

5.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once packaging is opened:

• Heated Base Layers & Shirts
• Balaclavas & Hoods
• Buff Multifunctional Headwear
• Ear Warmers & Headbands

5.3 Return Process

Contact our customer service at [email protected] within 15 days of receiving your order. We will provide a Return Authorization Number and shipping instructions.

5.4 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will appear in your account within 5-10 business days after processing. Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 Copyright

All content on this Site, including text, graphics, logos, images, and product designs, is the property of ThermaGear and protected by international copyright laws.

6.2 Trademarks

“ThermaGear” and our logo are registered trademarks. You may not use our trademarks without express written permission.

6.3 Product Technology

The heating technology and designs in our apparel are proprietary. Reverse engineering or copying our products is strictly prohibited.

7. Liability Limitations

7.1 Product Usage

Our heated apparel is designed for personal use in cold weather conditions. Users should:

• Follow all product instructions and safety guidelines
• Use appropriate charging equipment
• Discontinue use if any malfunction occurs
• Not use damaged heating elements

7.2 Limitation of Liability

ThermaGear shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our total liability shall not exceed the purchase price of the product.

7.3 Warranty

All products come with a standard manufacturer’s warranty against defects in materials and workmanship. Warranty details are provided with each product.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations or in the courts of El Paso, Texas.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of the Site after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, contact us:

Email: [email protected]
Address: 969 Birch Street, El Paso, US 79936
Response Time: 1-2 business days